Shipping, Returns & Warranty

30 DAY MONEY BACK GUARANTEE: (WEB STORE PURCHASES ONLY)

We want you to be totally psyched about the products you purchase from FeatherSnap’s online store. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: This guarantee only applies to orders placed on our web store at Feathersnapcam.com. If you bought your product directly from Feathersnapcam.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise.

RETURN INSTRUCTIONS

BEFORE sending anything to FeatherSnap, please contact our Customer Support Team at support@feathersnapcam.com or +1 (218) 282-7121. We are often able to solve the problem quickly via email.

1. Office Hours:
   Monday-Friday: 8:30AM–5:00PM CST
   
   
2. Customer Support will provide an RMA Number that needs to get printed and put in the box and outside the box.
3. Print the RMA Number that was emailed to you and attach to outside of the box and send to the below address (items must be received by FeatherSnap within 14 days of issuing the RMA):
   FeatherSnap
   1668 Jordan W Rd.
   Decorah, IA 52101

IF YOU ARE LOCATED OUTSIDE THE US, PLEASE SEE CONTACT US.

FeatherSnap products are guaranteed against manufacturing defects for one (1) year from the original date of purchase.FeatherSnap’s sole obligation in the event of such defects during this period is to repairor replace the defective part or product with a comparable part or product at FeatherSnap’s sole discretion. Except for such repair or replacement, the sale, processing, or other handling of this productis without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Warranties are limited to items acquired through authorized dealers and channels. Items purchased through gray markets and unauthorized resellers will not becovered by this or any warranty. FeatherSnap assumes no liability for any accident, injury, death, loss, or other claim related to orresulting from the use of this product. In no event shall FeatherSnap be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Any modification to a FeatherSnap product will void the warranty.

Returns or replacements of parts and/or products may be subject to shipping, handling, replace mentand/or restocking fees. International Warranty–return shipping or shipping a product back to the customer is not included.

Questions? Comments? Experience some world class customer support when you contact our Support Team by clicking on the Contact Us Page. We’d love to hear from you!

WARRANTY INFORMATION

We’re disappointed if you’re not completely satisfied with your FeatherSnap purchase. We take a lot of pride in our products and service! If you are experiencing a problem with a FeatherSnap purchase, please take a minute to read the information below to determine if your issue is covered under the FeatherSnap warranty.

WARRANTY EXCLUSIONS

Under no circumstances will FeatherSnap be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. FeatherSnap will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. FeatherSnap makes every effort to make sure all information on our website is correct.

REPAIR & REPLACEMENT SERVICE

FeatherSnap will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. FeatherSnap is not responsible for shipping costs associated with warranty returns. Returns that don’t qualify for warranty coverage will be returned to customers. It is vital that you communicate with FeatherSnap’s Customer Support Team before sending in your return. Please contact us at support@feathersnapcam.com or +1 (218) 282-7121.

1. BEFORE sending anything to FeatherSnap, please contact our Customer Support Team at support@feathersnapcam.com or +1 (218) 282-7121. We are often able to solve the problem quickly via email.
   Office Hours:
   Monday-Friday: 8:30AM–5:00PM CST
   
   
2. If our Customer Support Team determines that your problem qualifies under warranty coverage, they will send you an e-mail with an RMA (Return Merchandise Authorization) number, that just needs to be printed and put in your box and outside of your box.
3. Prepare a package to return to FeatherSnap.
4. Print the RMA Number that was emailed to you and attach to outside of the box and send to the below address (items must be received by FeatherSnap within 14 days of issuing the RMA):
   FeatherSnap
   1668 Jordan W Rd.
   Decorah, IA 52101